The Lanvac® Difference
Five National Stations ׀
What it takes to run 5 Stations ׀
does not compete with its dealers in any
is the only national wholesale 3rd party
monitoring company that does not compete
with its dealers in any way! Since divesting
themselves of all corporate accounts in
has been involved ONLY with
wholesale monitoring of accounts. Neither
the company nor its principals own alarm
to see the written
operates 5 separate and redundant monitoring
All 5 stations are
linked together continuously. Any incoming
signal or phone call can be answered at any
of the 5 stations any time. The architecture
of the nationwide
network is unique. Unlike
other monitoring companies, this continuous
link permits operators working is “sister”
stations to help out staff in your primary
station during high-traffic times. Should
any one station experience a crisis
resulting in an inability to handle alarm
calls, operators in other stations
automatically jump in to help. There are no
switches to flip – no emergency manuals to
consult. It just happens!
station is, or soon will be ULC-listed as a
Each is capable of
standing alone, although each normally
concert with its 4 sister stations.
Every station is
staffed around the clock – every day of the
WinLinks3000® is a proprietary monitoring
software developed and used exclusively by
automation software provides the highest
possible level of reliability and
redundancy. Our IT staff is constantly
monitoring its performance and responding to
dealer requests for additional features.
dealers are equipped with remote access to
Using this powerful
tool, dealers can view all activity on their
accounts, request reports in almost any
format, edit their own database, add new
customers to the database and much, much
dealers are kept up to date with all
activity on the clients’
Dealers can, if they
desire, receive “live” reports in the form
of SMS messages of all, or selected activity
on their accounts. Alternatively, every hour
on the hour reports are emailed regarding
any alarm (dispatch) activity on their
accounts. Every hour on the half-hour,
emails are sent regarding any supervisory or
trouble signals received since the last
STANDARD lets each dealer operate its
business as he/she sees fit.
Dealers are free to
specify the manner in which they wish each
alarm signal to be treated. Since there are
no corporately owned accounts, dealers are
not forced to fit their response
requirements into a pre-described mould.
Rather, response can be “personalized” by
account – and even by individual zones in
order to meet the needs or your subscriber.
supports virtually every method of signal
All digital formats
can be used. In addition,
supports signals transmitted
by DVACS (both SurGard and Europlex), High
Speed Internet (DSC, Paradox, LoBenn) and
GSM Radio (DSC, AlarmNet, Alarm.com, UpLink).
Check with your Lanvac® representative
regarding any service not listed here.
customer’s language of choice can be
Providing service in
both of Canada’s official languages has
always been part of the
Standard. In addition, service for those who
speak Cantonese/Mandarin is available. Since
many of our operators are from ethnic
backgrounds, other languages such as Greek,
Arabic, Hebrew and others can often be
served as well.
WinLinks3000™ Monitoring Software is
proprietary and very flexible.
developed in-house by our own IT personnel.
Unlike other monitoring software, it has
been developed exclusively for 3rd Party
monitoring, and provides the most flexible
report generation available. Because we
developed and maintain the software
ourselves, upgrades are on-going and
constant. Often, when dealers request a new
feature, it can be introduced and active
supports the highest recognized industry
Having said that, it
is also true that such standards are set as
STANDARD far outreaches these
minimum demands, and offers more
comprehensive protection for our dealers and
has been an
active supporter of CANASA for many years.
Two members of our management team are
active members of the board of directors of
CANASA chapters in their regions. Because we
believe in the need for a strong voice to
represent our industry, we also encourage
our dealers to get involved.
professional development is more than just a
Ongoing training and
upgrading of credentials is a constant at
Lanvac®. From the presidential suite on
employee is required to
undergo vigorous in-house training regarding
his or her particular job. In addition,
everyone is encouraged to seek out
opportunities for personal growth through
the sole function of our operators is to
process incoming alarm signals.
stations require their operators to do data
entry, make data edits, do filing of
documents and/or do photocopying, perform
administrative functions of one sort or
, we believe the
monitoring of your customers’ accounts is
JOB 1 – and that important job requires the
full attention of our operators.
Accordingly, tasks other than those that
directly involve the monitoring of accounts
are performed in other departments within
we re-invest in our business.
The upgrading of
equipment and facilities is an ongoing,
everyday exercise at
as is the constant practice of adding new
features to our WinLinks3000™ monitoring
software and our remote dealer access.
about our dealers!
Most monitoring companies use dealer
accounts simply to supplement their income
from accounts that they own! Of course the
fact that they compete with you, and that
they have your complete account list in
their database clears a significant path for
a conflict of interest – real or imagined.
interest is in providing the best possible
monitoring service for your clients. We have
no other source of revenues and our complete
focus is to help you serve your customers as
efficiently and effectively as possible.
our dealers and their
Montreal, QC, H2G 2B7
Quebec, QC, G2A 2M3
2863 Kingston Road
2212 Gladwin Cres.
Ottawa, ON, K1B 5N1
2830 Douglas Road
Burnaby, BC, V5C 5B7