Our facilities feature some of the most advanced equipment available in the market. Our stations are built to a standard that was developed through 37 years of experience in the monitoring industry. We proudly call it the Lanvac Standard!
Lanvac believes in building SME’s (subject matter experts) in all areas of alarm monitoring. This is a fundamental difference between conventional alarm monitoring stations and the Lanvac Team. Most alarm monitoring stations expect every operator to be an expert at all things, unrealistic from Lanvac’s point of view.
Our alarm monitoring station teams handle all alarm processing and outbound calls.
That are focused exclusively on rapid alarm processing, dispatching, notification and resolution of events.
These team members interact solely with end-users and are able to calmly explain the situation and ensure that the necessary assistance is provided for each situation.
FCC our first contact centre handles all inbound calls from end-users.
This team specializes in helping the end-user during an alarm event or when they need support service from our dealers.
These agents are highly trained to exceed the expectations of the caller with every interaction.
There are no call queues here, every call is live answered.
Technical Support is the dealer resource team and the exclusive point of contact for our dealers.
While our FCC and Alarm Monitoring teams look after the end-users, our Technical Support team is dedicated to the needs of our dealers and their teams.
Experts at monitoring station communication, third party services and testing procedures, this is the only number a dealer needs to call.
Video Monitoring is a very broad industry term that as a practical matter can be boiled down to two simple descriptions: Event Based Monitoring and Live View Monitoring.
Event based monitoring utilizes alarm reporting, generated either through conventional security detection equipment or via analytics. Our Remote Video Services Team is alerted to an event and accesses the online cameras to determine the nature of the breach and they respond accordingly. Lanvac is equipped to provide this service to any major manufacturers products and is by far the fastest growing space in the security industry.
Live View monitoring is essentially a remote security guard, only with the ability to view the entire facility from a single location. Often more effective than a static security guard, this is active security with our agents watching real time.
Our Remote Video Services team utilizes dedicated Fibre Optic connections and bandwidth is never an issue in our world. Our primary remote video services team is based in our Toronto Station with overflow and hot backup provided by our Montreal Team.
Experience has taught us to be prepared at all times. Accordingly, Lanvac owns and operates a fully equipped, diesel-powered 14-foot cube van filled with everything that might be needed in the event of an emergency at one of our stations. This vehicle is always ready to go on a minutes notice.
Besides the standard equipment for such a vehicle, ours features:
Amongst the supplies it contains are: