Lanvac
Facilities

FCC our first contact centre handles all inbound calls from end-users.

This team specializes in helping the end-user during an alarm event or when they need support service from our dealers.

These agents are highly trained to exceed the expectations of the caller with every interaction.

There are no call queues here, every call is live answered.

Technical Support is the dealer resource team and the exclusive point of contact for our dealers.

While our FCC and Alarm Monitoring teams look after the end-users, our Technical Support team is dedicated to the needs of our dealers and their teams.

Experts at monitoring station communication, third party services and testing procedures, this is the only number a dealer needs to call.

Video Monitoring is a very broad industry term that as a practical matter can be boiled down to two simple descriptions: Event Based Monitoring and Live View Monitoring.

Event based monitoring utilizes alarm reporting, generated either through conventional security detection equipment or via analytics. Our Remote Video Services Team is alerted to an event and accesses the online cameras to determine the nature of the breach and they respond accordingly. Lanvac is equipped to provide this service to any major manufacturers products and is by far the fastest growing space in the security industry.

Live View monitoring is essentially a remote security guard, only with the ability to view the entire facility from a single location. Often more effective than a static security guard, this is active security with our agents watching real time.

Our Remote Video Services team utilizes dedicated Fibre Optic connections and bandwidth is never an issue in our world. Our primary remote video services team is based in our Toronto Station with overflow and hot backup provided by our Montreal Team.

• All our stations are inter-connected with both fiber and copper from different providers feeding into redundant switches and routers.
• T1 lines in our stations help keep our hundreds of Digital line cards humming across all 6 stations.
• All our Internet connections are 1GB fiber with redundant loops from 2 different COs

• All our stations have an array of alarm receivers installed.
• In total we currently have over 500 digital line cards.
• We can receive practically every known alarm format.
• In addition to POTS we offer an array of IP receivers and GSM receivers including but not limited to M2M Services, NBG Telecom, Radware, Virualarm, ihelp, Alarm Net, Alarm.com, Alula, Bosch Security Systems, DMP, DSC, Europlex Technologies, Hattrix, Honeywell, ICT, AIBase, Interlogix, Napco, Paradox, Pro 6, Security Net, Sur-gard, Teldat, Telguard, Uplink, Videofied, C24 Communications, Twilio, RSPNDR, 2Gig and Clare.

• All our stations have dual tracking redundant telephone systems.
• All workstations are digitally recorded.
• Our phone systems are interlinked at all times between stations.
• Dynamic answering – We can answer the phone with the alarm companies name.
• Dynamic caller-ID display – We can display your alarm companies name when dialing out to your client.
• Calls can be tracked in real time.
• Manager reports show such information as average call length, call volumes at various times of day, lengthy calls and overall traffic volumes.

• Power systems for every station were designed from the ground up to ensure continuous power availability for all the mission-critical systems.
• We have N+2 redundancy at every failure point. All our stations are fed by a 3 phase 600 VAC. Our power grids feature 600, 208, 120 VAC anywhere in our stations that may be required.
• Additionally our DC power plants allow us to provide DC power to the different carriers, backbone providers and telephone providers that bring services to our stations.

UPS generators

• A main UPS that keeps power uninterrupted throughout the station during the transfer over to generator and back.
• In Odyssey, our Montreal station, the main UPS is an “inline” APC 3 phase 208VAC 60kw. Equipped with 32 UPS Batteries it keeps the station running even if the generator power has failed.
• In Nemesis our Toronto station the main in-line UPS is an MGE 3 phase 208VAC 25kw. Equipped with 24 UPS Batteries it keeps the station running even if the generator power has failed.
• These same systems are used to power the towers at most major airports in North America.
• Following the main UPS is a second Galvanic isolation transformer that feeds an industrial strength square D distribution panel. This panel feeds our monitoring station through individual 3 and 5 Kw APC UPS that feeds our equipment.
• All our mission critical equipment, have 2 separate and redundant, power feeds.
• As a minimum, our stations are equipped with 2 generators, a primary and a secondary.
• In Odyssey, our Montreal monitoring station, there are two 35kw primary generators and a 35kw secondary generator.
• All the power transfer switches in our stations are Kohler industrial units – 200 ampere, 3 phases.

Experience has taught us to be prepared at all times. Accordingly, Lanvac owns and operates a fully equipped, diesel-powered 14-foot cube van filled with everything that might be needed in the event of an emergency at one of our stations. This vehicle is always ready to go on a minutes notice.

Besides the standard equipment for such a vehicle, ours features:

• Dual Heavy Duty 175 amp alternators.
• Dual 3 KW power inverters.
• An extra 100-litre diesel storage tank.
• 5kw Diesel Generator

Amongst the supplies it contains are:

• 2 High-speed, high-volume water pumps that can handle any threatened flood threat.
• A full supply of hand tools and power tools.
• Spare telephone equipment.
• Spare receiver equipment.
• Extra laptop computers.
• Emergency clothing such as vests, gloves, breathing masks, hard hats and safety boots.

• Every station is equipped with sufficient air conditioning and handling equipment to ensure constant operating temperatures that permit maximum efficiency of all electronic equipment and comfort for our monitoring staff.
• 3 redundant roof-mounted HVAC systems to ensure constant cooling of all our equipment.
• Our Toronto station also has 3 units (1 roof-mount air conditioning unit and 2 heat pumps).