FCC – First Contact Center – Lanvac Surveillance Inc.

FCC – First Contact Center

FCC our first contact centre handles all inbound calls from end-users.

This team specializes in helping the end-user during an alarm event or when they need support service from our dealers.

These agents are highly trained to exceed the expectations of the caller with every interaction.

There are no call queues here, every call is live answered.

Dear Dealer and friends,

We would like to reassure our Dealers and associates that we have taken all the necessary measures to minimize the risk of contamination in our central stations. Lanvac operates several redundant central stations across Canada and has put in place quarantine protocols to minimize the risk of cross-contamination.

Should it become necessary to further isolate our operators, Lanvac’s telecommunication systems and tier-3 Datacenters, as well as, our Winlinks software platform, allows our fleet of operators to handle all the alarm and signal traffic off-site in remote and isolated locations.

Should the event of contamination arise in any of its monitoring stations, rest assured that Lanvac Surveillance always is proactive and prepared. If you have any questions, please don’t hesitate to contact us and would encourage everyone to take proactive measures as well. Further communiques will be issued as they become necessary.

The Lanvac Team: 1-866-526-8220