Telephone Network

  • All our stations have dual tracking redundant telephone systems.
  • All workstations are digitally recorded.
  • Our phone systems are interlinked at all times between stations.
  • Dynamic answering – We can answer the phone with the alarm companies name.
  • Dynamic caller-ID display – We can display your alarm companies name when dialing out to your client.
  • Calls can be tracked in real time.
  • Manager reports show such information as average call length, call volumes at various times of day, lengthy calls and overall traffic volumes.