Our alarm monitoring station teams handle all alarm processing and outbound calls. That are focused exclusively on rapid alarm processing, dispatching, notification and resolution of events. These team members interact solely with end-users and are…
Read MoreFCC our first contact centre handles all inbound calls from end-users. This team specializes in helping the end-user during an alarm event or when they need support service from our dealers. These agents are highly…
Read MoreTechnical Support is the dealer resource team and the exclusive point of contact for our dealers. While our FCC and Alarm Monitoring teams look after the end-users, our Technical Support team is dedicated to the…
Read MoreVideo Monitoring is a very broad industry term that as a practical matter can be boiled down to two simple descriptions: Event Based Monitoring and Live View Monitoring. Event based monitoring utilizes alarm reporting, generated…
Read MoreAll our stations are inter-connected with both fiber and copper from different providers feeding into redundant switches and routers. T1 lines in our stations help keep our hundreds of Digital line cards humming across all…
Read MoreAll our stations have an array of alarm receivers installed. In total we currently have over 500 digital line cards. We can receive practically every known alarm format. In addition to POTS we offer an…
Read MoreAll our stations have dual tracking redundant telephone systems. All workstations are digitally recorded. Our phone systems are interlinked at all times between stations. Dynamic answering – We can answer the phone with the alarm…
Read MorePower systems for every station were designed from the ground up to ensure continuous power availability for all the mission-critical systems. We have N+2 redundancy at every failure point. All our stations are fed by…
Read MoreExperience has taught us to be prepared at all times. Accordingly, Lanvac owns and operates a fully equipped, diesel-powered 14-foot cube van filled with everything that might be needed in the event of an emergency…
Read MoreEvery station is equipped with sufficient air conditioning and handling equipment to ensure constant operating temperatures that permit maximum efficiency of all electronic equipment and comfort for our monitoring staff. 3 redundant roof-mounted HVAC systems…
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